SHIPPING & RETURNS

REFUND POLICY .

Please Note that Refund Requests must be made within 7 days of purchase and Exchange Requests  must be made within 7 days of Purchase and meet the criteria outlined below:

To receive a full refund, you return MUST meet the following criteria:


  Requests must be made within 7 days of receipt of your order.
  Hair must NOT have been installed, colored, cut, or altered in any manner


Please note: Federal law states you cannot return human hair products that have been used. We adhere to strict policies in regards to federal law, health regulations, and hygiene concerns. If the item is removed from the bundle and used in any visible manner, all refund and exchange policies are voided.


  The hair must be in its original bundle and not be untied at the top.
  The hair must be in its original packaging.
  A 10% restocking fee will be charged for all returned items.
  Returned packages must include a copy of the original invoice.


allow 48 hours upon receipt. The product must be sent back at your expense. We recommend that you use a shipping provider with a signature confirmation service, and/or insurance to protect your package.


Please do not send unauthorized returns. Merchandise returned to Echelon without an RMA cannot be tracked and could be lost. We assume no responsibility for lost items, unauthorized returns, or items sent to the incorrect address.

Exchanges We at Canyon Falls are very proud of our virgin remy indian human hair products and believe in the integrity and quality of our hair. If something isn't right with your order, please contact us at pinkyhairexports@gmail.com.

EXCHANGE/SHIPPING POLICY.


We offer a very liberal exchange policy if the returned product meets the following requirements:

Exchange requests must be made within 7 days of receipt of your order.
No exchanges will be accepted if the hair product has been altered or used in any way.
This includes hair that has been cut, processed, colored, or untied at the top of the bundle

Shipping and handling are the responsibility of the customer. We further recommend that you.this is must in exchange policy.

use a shipping provider with a signature confirmation service, and/or insurance to protect your

We offer one exchange per original order. You must send the product back before we can process the exchange.

Refund requests must have a Return Merchandise Authorization (RMA) created within 7 days and Exchanges must have a Return Merchandise Authorization (RMA) created within 7 days of the original order. Refunds will not be permitted after 7 days and Exchanges will not be permitted after 7 days. Please allow 2 business days for your return to be processed.Exchanges We at Canyon Falls are very proud of our natural indian temple hair extensions products and believe in the integrity and quality of our hair. If something isn't right with your order, please contact us at pinkyhairexports@gmail.com .