Terms and Conditions
Please read this information carefully as it contains important details about your rights and obligations as well as limitations and exclusions that may apply to you.
We will make every effort to match each order to your exact specifications. Because our natural hair is 100% virgin Indian human hair and each individual piece comes from a separate donor we cannot guarantee hair color or texture. Our natural hair comes in a straight, wavy or curly pattern; the color will range between a natural 1b and 2. In some cases we may have natural lighter pieces that are available upon request but not guaranteed. Please be forewarned, if you are dissatisfied with the color or texture, we will exchange your purchase one time only. You may request a prepaid label to send back your hair and we will do our best to meet your request based on the inventory on hand. If you are still dissatisfied with the color or texture of your purchase, any future exchanges must be done at your expense.
Please Note that Refund Requests must be made within 7 days of purchase and Exchange Requests must be made within 7 days of Purchase and meet the criteria outlined below:
To receive a full refund, you return MUST meet the following criteria:
Requests must be made within 7 days of receipt of your order.
Hair must NOT have been installed, colored, cut, or altered in any manner
Please note: Federal law states you cannot return human hair products that have been used. We adhere to strict policies in regards to federal law, health regulations, and hygiene concerns. If the item is removed from the bundle and used in any visible manner, all refund and exchange policies are voided.
The hair must be in its original bundle and not be untied at the top.
The hair must be in its original packaging.
A 15% restocking fee will be charged for all returned items.
Returned packages must include a copy of the original invoice.
allow 48 hours upon receipt. The product must be sent back at your expense. We recommend that you use a shipping provider with a signature confirmation service, and/or insurance to protect your package.
Please do not send unauthorized returns. Merchandise returned to Echelon without an RMA cannot be tracked and could be lost. We assume no responsibility for lost items, unauthorized returns, or items sent to the incorrect address.
We offer a very liberal exchange policy if the returned product meets the following requirements:
Exchange requests must be made within 7 days of receipt of your order. No exchanges will be accepted if the hair product has been altered or used in anyway.
This includes hair that has been cut, processed, colored, or untied at the top of the bundle
Shipping and handling are the responsibility of the customer. We further recommend that you
use a shipping provider with a signature confirmation service, and/or insurance to protect your
We offer one exchange per original order. You must send the product back before we can process the exchange.
Refund requests must have a Return Merchandise Authorization (RMA) created within 7 days and Exchanges must have a Return Merchandise Authorization (RMA) created within 7 days of the original order. Refunds will not be permitted after 7 days and Exchanges will not be permitted after 7 days. Please allow 2 business days for your return to be processed.
Terms of payment are always 100% upfront. We accept all major credit cards and PayPal. As soon as you place an order online your credit card will be charged. Please review your order, items and shipping information carefully. Once submitted, your order and payment will be processed and cannot be changed for any reason without canceling your order. If your order is canceled, your bank will typically hold the authorized funds from between 3 and 5 business days. Unfortunately, this is out of our control so please be sure your order information is accurate.
Credit card fraud and theft of our merchandise will be prosecuted to the fullest extent of the law. If your billing address is different than your shipping address you will be required to fill out a credit card authorization form and send supporting documentation before your shipment is released. If this is necessary a representative will contact promptly after your order has been placed.
Our business hours are Monday through Saturday from 10:30 am to 11.00 pm EST. Orders placed over the weekend will be shipped first thing Monday morning unless it is a holiday. Once shipped, orders arrive within the time frame selected on the order form.
DHL Express Shipping Time 2 or 3 Days ..